Remote Services for Winding Machines & Winding Technology
Fast help before downtime becomes expensive.
Instead of waiting for the next available service appointment, our specialists connect to your control system within a very short time, identify the cause, and resolve the problem before the next shift begins. With our remote services, we are always within reach, no matter where your machine is located.
Remote diagnostics & troubleshooting
Our service technicians connect to the machine control system via an encrypted connection and have access to error logs, process parameters, drive data, and signal states. On this basis, the cause of a fault can in many cases be narrowed down and resolved directly, for example through parameter adjustments or corrections in the sequence control.
If an on-site visit does become necessary, the prior remote diagnosis offers a decisive advantage, as our technician already knows the cause, brings the appropriate spare part along, and can work in a targeted manner straight away.
If an on-site visit does become necessary, the prior remote diagnosis offers a decisive advantage, as our technician already knows the cause, brings the appropriate spare part along, and can work in a targeted manner straight away.
Remote process adjustment & optimisation
Wenn sich nach der Inbetriebnahme Anforderungen ändern, etwa durch neue Materialien, andere Bahnbreiten oder veränderte Qualitätsvorgaben, lassen sich die Wickelparameter in der Regel vollständig aus der Ferne anpassen. Dazu gehören je nach Maschinentyp beispielsweise Bahnzugkräfte, Wickelgeschwindigkeiten oder Kontaktdrücke.
Unsere Spezialisten greifen dabei auf die Steuerung zu und optimieren die Parameter gemeinsam mit Ihrem Bediener vor Ort per Videoverbindung.
Unsere Spezialisten greifen dabei auf die Steuerung zu und optimieren die Parameter gemeinsam mit Ihrem Bediener vor Ort per Videoverbindung.
Security & technical requirements
Every connection is established through an encrypted VPN tunnel and is only active when you explicitly authorise access. Every remote access is fully logged. The machine control system operates entirely autonomously, and a failure of the internet connection has no effect on ongoing machine operation.
The prerequisites are a machine control system with a suitable network interface and a stable internet connection at the machine location. On newer SOMATEC machines, the network interface is included as standard, while on older equipment or machines from other manufacturers it can usually be retrofitted.
The prerequisites are a machine control system with a suitable network interface and a stable internet connection at the machine location. On newer SOMATEC machines, the network interface is included as standard, while on older equipment or machines from other manufacturers it can usually be retrofitted.
Remote services under contract
All remote services can of course also be secured contractually, with guaranteed response times, regular software updates, and, where applicable, training for your operating and maintenance personnel.
Alle Details dazu finden Sie unter service and maintenance contracts.
